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• Article

  Customer value as the engine of brand image: Evidence from HR competence, service quality, CRM, and banking technology at BRI Depok

  Hasan Basri

  21 Oct 2025 · DOI: 10.55942/jebl.v5i3.859

  232 Views

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  customer value brand image CRM service quality banking technology
• Article

  The effect of Customer Relationship Management (CRM), service quality, and value creation on customer satisfaction among customers of PT. Pegadaian (Persero) Cisalak Branch - Depok

  Andhi Dwy Noviono

  20 Oct 2025 · DOI: 10.55942/jebl.v5i4.840

  270 Views

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  Customer Relationship Management (CMR) service quality value creation customer satisfaction pawn-based finance
• Article

  Consumer loyalty in Indonesia’s Fast-Food Industry a systematic literature review of service quality price fairness satisfaction and word of mouth in the digital era

  Seno Sudarmono Hadi, Sri Widyastuti, Darmansyah Darmansyah

  30 Jun 2025 · DOI: 10.55942/jebl.v5i3.574

  1526 Views

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  Systematic literature review Consumer loyalty Service quality Price fairness Word-of-mouth (WOM) Fast-food industry
• Article

  The effects of innovation and digitalization on business dynamism: an empirical study from Italian regions

  Alessandra Patti, Valeria Schifilliti

  25 Feb 2023 · DOI: 10.55942/jebl.v3i1.182

  439 Views

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  business value digitalisation innovation panel model Italy
• Article

  Integrating product portfolio and supply chain design for sustainable construction

  Itai Muktar, Ikpefan Ailemen, Okorie Uchechukwu, Olubuyi Timilehin

  31 Aug 2025 · DOI: 10.55942/jebl.v5i4.380

  332 Views

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