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• Article

  The effect of Customer Relationship Management (CRM), service quality, and value creation on customer satisfaction among customers of PT. Pegadaian (Persero) Cisalak Branch - Depok

  Andhi Dwy Noviono

  20 Oct 2025 · DOI: 10.55942/jebl.v5i4.840

  270 Views

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  Customer Relationship Management (CMR) service quality value creation customer satisfaction pawn-based finance
• Article

  Analysis of the effect of consumer attitude and satisfaction on interest to buy online shopping at Zalora

  Wiwin Surtinah

  30 Jun 2022 · DOI: 10.55942/jebl.v2i3.163

  671 Views

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  consumer attitudes consumer satisfaction consumer buying interest
• Article

  The influence of product price and quality on customer loyalty with customer satisfaction as an intervening variable at PT. Brother Group, Medan

  Sherly Ogestine, Efendy Pakpahan, Cut Fitri Rostina

  19 Aug 2023 · DOI: 10.55942/jebl.v3i4.231

  581 Views

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  Price Product Quality Customer Loyalty Customer Satisfaction
• Article

  The role of job satisfaction and perceived organizational support in improving employee work ethic

  Devy Sofyanty, Vera Agustina Yanti, Sri Arfani, Danny Ong

  04 Aug 2021 · DOI: 10.55942/jebl.v1i2.97

  521 Views

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  Job Satisfaction Perceived of Organizational Support Work Ethic
• Article

  The effect of customer experience on customer loyalty mediated by customer satisfaction and customer trust

  Mohammad Eryan Saputra, Sumiati Sumiati, Agung Yuniarinto

  30 Jun 2023 · DOI: 10.55942/jebl.v3i3.205

  4331 Views

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  customer experience customer satisfaction customer trust customer loyalty mobile application customer experience (MACE) PLN mobile application