Search Results

• Article

  The influence of service quality, passenger satisfaction, perceived value, and airline brand love on word-of-mouth behavior among domestic airline users in Indonesia

  Anita Dyah Nur'aini, Mariani, Fauzan Qamaar

  30 Jun 2024 · DOI: 10.55942/pssj.v4i6.237

  682 Views

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  Passenger Satisfaction Airline Brand Love Word of Mouth Perceived Value Service Quality
• Article

  The influence of service quality and price on guest loyalty during the COVID-19 pandemic with guest satisfaction as an intervening variable at Hotel Grand Cityhall Medan

  Naomi Claudya Anantha Ginting, Marudut Sianturi, Yeni Ariesa

  30 Jul 2023 · DOI: 10.55942/pssj.v3i7.227

  571 Views

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  Service Quality Price Guest Loyalty Guest Satisfaction
• Research Article

  The Effect of Customer Relationship Management (CRM), Service Quality, and Value Creation on Customer Satisfaction among Customers of PT Pegadaian (Persero) Cisalak Branch, Depok

  Andhi Dwy Noviono

  31 Dec 2021 · DOI: 10.55942/pssj.v1i6.1752

  14 Views

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  Customer Relationship Management (CRM) Service Quality Value Creation Customer Satisfaction PT.Pegadaian (Persero) Cisalak Depok
• Article

  The commodification of education and inequality in Indonesia: A sociological perspective

  Kurnia Asni Sari, Suci Wahyu Fajriani, Gunawan Gunawan, Ainul Zulqoifah, Mallia Hartani

  29 Aug 2025 · DOI: 10.55942/pssj.v5i8.623

  1148 Views

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  Commodification Educational Inequality Privilege Social Capital Social Stratification Indonesian Education
• Article 2026

  An experience-based perspective on pro-environmental behavior in urban forests ecotourism

  Karin Ayunia Chaerunisa, Sitti Nur Azmi Fadhlurrahmah

  10 Mar 2026 · DOI: 10.55942/pssj.v6i3.1607

  110 Views

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  attitude experience economy theory experience quality perceived value pro-environmental behavior intention theory of planned behavior urban forest