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• Article

  Improving member loyalty through service quality: A case study of Citra Abadi Savings and Loan Cooperative

  Nanda Rahayu, Leonard Adrie Manafe, Dodit Cahyo Nugroho

  30 May 2025 · DOI: 10.55942/pssj.v5i5.433

  473 Views

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  Tangibles Reliability Responsiveness Assurance Empathy
• Article 2026

  The effect of service quality on consumer satisfaction and loyalty at CV Farras Mobil in Demak Regency

  Farras Khoirullah Kholil, Alifah Ratnawati

  05 Jan 2026 · DOI: 10.55942/pssj.v6i1.1428

  185 Views

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  Service Quality Consumer Satisfaction Consumer Loyalty CV Farras Mobil Demak Regency
• Article

  Decolonizing the past: Integrating the 'practical past' and local literature in Southeast Asian primary history education

  Mujahidin Farid, Styo Mahendra Wasita Aji

  24 Dec 2025 · DOI: 10.55942/pssj.v5i12.779

  236 Views

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  decolonizing education history pedagogy practical past local literature Southeast Asia primary education epistemic justice
• Article

  Crisis-handling patterns: A multi-case study in Indonesia

  Indah Fajar Rosalina, Wina Puspita Sari, Muria Putriana, Qoryna Noer Seyma El Farabi, Asep Soegiarto, Ghina Balqis Salsabil, Rivanda Kamil Akhsan

  25 Nov 2025 · DOI: 10.55942/pssj.v5i11.976

  357 Views

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  crisis communication communication patterns crisis management cross-sector organizations
• Article

  Motives and self-branding strategies of UPN Veteran Jawa Timur communication science students in building virality on TikTok

  Rinda Dwi Pradina, Tazkiyah Azizah

  26 Nov 2025 · DOI: 10.55942/pssj.v5i11.932

  293 Views

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  motives self-branding strategies self-presentation theory social media virality