Search Results

• Research Article

  The Effect of Customer Relationship Management (CRM), Service Quality, and Value Creation on Customer Satisfaction among Customers of PT Pegadaian (Persero) Cisalak Branch, Depok

  Andhi Dwy Noviono

  31 Dec 2021 · DOI: 10.55942/pssj.v1i6.1752

  14 Views

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  Customer Relationship Management (CRM) Service Quality Value Creation Customer Satisfaction PT.Pegadaian (Persero) Cisalak Depok
• Research Article

  The influence of Customer Relationship Management (CRM) and service quality on customer satisfaction and its impact on customer loyalty: A case study on PPJK PT. Pusaka Golden Trans Utama

  Desmawati Makatita

  30 Jan 2025 · DOI: 10.55942/pssj.v5i1.1772

  21 Views

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  customs clearance services customer loyalty customer relationship management customer satisfaction PPJK service quality
• Article 2026

  Customer Relationship Management (CRM) implementation strategy to increase customer loyalty (case study at Bamboo Distro in Dlingo, Bantul Regency, DIY)

  Dhea Amanda Putry, Uswatun Chasanah

  01 Apr 2026 · DOI: 10.55942/pssj.v6i4.1691

  47 Views

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  Bamboo craft SMEs case study customer loyalty customer relationship management relationship marketing
• Article

  The effect of information technology and service quality on customer loyalty of Bank Mandiri Jakarta Patra Jasa Branch

  Faif Yusuf, Ahmad Taufik, Aris Hidayat

  13 Aug 2021 · DOI: 10.55942/pssj.v1i2.103

  469 Views

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  Information Technology Service Quality Customer Loyalty
• Article 2026

  The influence of customer experience, ease of use, trust, and customer satisfaction on repurchase intention of train tickets through the access by KAI application in Purwokerto City

  Tiara Tiara, Ady Achadi, Enrico Aziezy

  30 Jan 2026 · DOI: 10.55942/pssj.v6i1.1378

  186 Views

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  customer experience ease of us trust customer satisfaction repurchase intention